Customer Success Operations Associate

Role Overview

The Customer Success Operations Associate will support day-to-day operational activities that impact the customer experience, focusing on order management, return management, data entry, and general customer service support.

What You Will Do

The role will involve ensuring orders are processed accurately and timely, resolving discrepancies, communicating with internal teams, and providing secondary support for data management and reporting.

Why It Might Be a Fit

The ideal candidate will be detail-oriented, organized, and comfortable working with systems and spreadsheets, with a strong commitment to meeting deadlines and a positive attitude towards teamwork.

Requirements

• 1–3 years of experience in order management, customer support, operations, or a similar administrative role
• Critical attention to detail and accuracy with a strong commitment to meeting deadlines
• ‘Attack work’ mentality! Self-starter who can operate independently and troubleshoot
• Comfortable working with systems, spreadsheets, and recurring process-driven tasks
• Excellent verbal and written communication skills

Benefits

• Medical plans with company subsidies
• Health Savings Account (HSA) with a company contribution
• 401(k) with an employer match
• Paid vacation that increases with tenure
• Paid holidays
• Wellness time
• Paid maternity and bonding leave
• Company-paid disability and life insurance