Head of Customer Success

Role Overview

The Head of Customer Success will own every customer relationship after signature, running pilots to results, keeping customers on the platform, owning renewals and upsells, and providing customer support. The role requires a builder who can turn every customer into a reference and hire, build, and lead a Deployment Strategist team across Europe and the US.

What You Will Do

The Head of Customer Success will own every customer relationship after signature, running pilots to results, keeping customers on the platform, owning renewals and upsells, and providing customer support. The role requires a builder who can turn every customer into a reference and hire, build, and lead a Deployment Strategist team across Europe and the US.

Why It Might Be a Fit

The ideal candidate will come from software, have deployed a SaaS or API product into enterprise customers, and have built a customer success, deployment, or solutions function from zero at a startup. They will be technical, able to read an A/B test, and have experience working with marketplaces, e-commerce, or search, personalisation, or recommendation products.

Requirements

• 5+ years of experience in customer success, deployment, or solutions
• Technical skills, including ability to read an A/B test and guide data analysis
• Experience working with marketplaces, e-commerce, or search, personalisation, or recommendation products
• Ability to hire, build, and lead a technical, customer-facing team

Benefits

• €180-230k total at target (€140k-€170k gross base salary + €40k – €60k variable)
• Equity, four-year vesting, one-year cliff
• Full remote flexibility across Europe