Role Overview
The Head of Customer Success will own every customer relationship after signature, ensuring they use the platform as designed and achieve results. The role requires a strong technical background, experience in building and running a customer success function, and the ability to work with enterprise customers.
What You Will Do
Key responsibilities include owning every customer relationship, keeping them on the platform, handling renewals and upsells, providing customer support, and turning every customer into a reference.
Why It Might Be a Fit
The ideal candidate will have experience in deploying a SaaS or API product into enterprise customers, building a customer success function from zero, and owning renewals and expansion for enterprise customers.
Requirements
- Experience in deploying a SaaS or API product into enterprise customers
- Ability to build and run a customer success function
- Strong technical background
- Experience in owning renewals and expansion for enterprise customers
Benefits
- Total at target €180-230k (€140k-€170k gross base salary + €40k – €60k variable at target)
- Equity, four-year vesting, one-year cliff
- Full remote flexibility across Europe
To apply for this job please visit jobs.workable.com.
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