Role Overview
The Customer Success Manager will manage a large portfolio of Alchemer customers, guiding them through adoption, value realization, renewal, and growth. The role requires holding customer meetings, owning the full renewal process, and uncovering expansion opportunities.
What You Will Do
The Customer Success Manager will hold around 10 customer meetings each week, engage customers through campaigns and targeted outreach, and run business reviews with priority accounts.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience in Customer Success, Account Management, Sales, or another customer-facing role, with a comfort level in juggling a high volume of accounts and prioritizing tasks.
Requirements
- 2+ years of experience in Customer Success, Account Management, Sales, or another customer-facing role
- Comfort juggling a high volume of accounts
- Experience leading renewal or growth conversations
- Curiosity in discovery
- Organized, data-informed account management
- Experience with or a quick ramp on tools like Salesforce and Gong
Benefits
- Annual base salary of $70,000
- Annual commission potential of up to $30,000
- Rich benefits package including health and disability coverages, 401(k) option with per-payroll match and immediate vesting, unlimited time off, and twelve paid company holidays
To apply for this job please visit alchemer.com.
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