Customer Operations Lead

Role Overview

Alecta Fastigheter is looking for a Customer Operations Lead to develop and improve the customer service function. The role combines operational work with process development, digitalization, and the opportunity to influence how customer service will work in the future.

What You Will Do

The Customer Operations Lead will lead and coordinate the daily issue flow, analyze issue data, develop processes, and drive initiatives to make the customer journey easier and more efficient.

Why It Might Be a Fit

The ideal candidate has around 5-10 years of experience, is self-motivated, structured, and initiative-driven, and has a good understanding of the customer journey and what is required to create a smooth and qualitative service experience.

Requirements

• 5-10 years of experience
• experience of driving operational work and projects or improvement initiatives
• ability to create engagement, drive issues forward, and get support in the organization
• good understanding of the customer journey and what is required to create a smooth and qualitative service experience

Benefits

• opportunity to be part of shaping a customer service function with great development potential
• influence work methods, system support, and future areas of responsibility
• work closely with the business and see concrete results from your work