Role Overview
The Customer Operations Analyst oversees the day-to-day operation of all customer-facing tools and processes, which are critical to the customer success, support, and services functions.
What You Will Do
Ensure a high level of data integrity throughout Customer Operations systems, develop reports and dashboards in Gainsight and Salesforce, and work cross-functionally with Customer Marketing and Marketing Operations on customer email campaigns and reporting.
Why It Might Be a Fit
The ideal candidate is data-savvy, excited to dig into data, and always looking for ways to improve our current processes. They should be a go-getter, analytical, resourceful, and a natural problem solver.
Requirements
- Bachelor’s degree or equivalent work experience
- Gainsight and/or Salesforce power user or administrative experience
- Exceptional attention to detail and a precision-first approach to QA
- Strong analytical skills and advanced proficiency in Microsoft Excel (XLOOKUP, pivot tables, data cleanup); SQL or SOQL experience a plus.
- Technically savvy and preferably have experience with cross-channel systems including understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs) preferred
Benefits
- Competitive base salary + Company-wide bonus program
- Generous and flexible time off and parental leave policies
- Health benefits – Medical, Dental, Vision and Life Insurance 100% paid for employees!
- 401K with a generous company match
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back
To apply for this job please visit job-boards.greenhouse.io.
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