Enterprise Customer Success Manager

Role Overview

The Enterprise Customer Success Manager takes ownership of AlertMedia’s customer relationships, working closely with various teams to provide strategic guidance, drive adoption, and support customer health, retention, and growth.

What You Will Do

The role involves building strong relationships with customers, evaluating risk management, aligning with the Customer Success organization, and managing personal touchpoints to drive ongoing customer experiences.

Why It Might Be a Fit

The ideal candidate is an accomplished Customer Success Manager with 3+ years of experience, a proven track record of working with Enterprise customers, and excellent communication, project management, and analytical skills.

Requirements

• 3+ years’ experience as a Customer Success Manager
• 1-2+ years’ experience supporting Enterprise customers in a CSM role
• Emergency communications or risk response industry experience (nice to have)
• Desire to work with demanding, multi-national customers
• Established CSM who is self-motivated and customer-focused
• Salesforce & excel required, Gainsight (nice to have)
• Outstanding verbal and written communication skills
• Strong listening skills with the ability to work with a variety of customer profiles
• Excellent project management skills with proven ability to prioritize
• Strong analytical, negotiation, and creative problem-solving skills
• Proven ability to work with all members of our team (business development, software development, and product management)
• The desire and ability to learn and be coached

Benefits

• Competitive base salary + Company-wide bonus program
• Generous and flexible time and parental leave policies
• Health benefits – Medical, Dental, Vision and Life Insurance 100% paid for employees!
• 401K with a generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back