Digital Innovation/Website Operations Lead

Role Overview

The Digital Innovation and Website Operations Lead is a key leader in our Digital Marketing Agency of High Excellence, responsible for modernizing and optimizing digital infrastructure for our network of independent grocery retailers.

What You Will Do

This position drives operational excellence across website ecosystems, e-commerce integrations, and mobile applications, ensuring every digital touchpoint performs at enterprise standards.

Why It Might Be a Fit

The ideal candidate is both a hands-on technologist and a strategic operator, passionate about website performance, automation, and innovation.

Requirements

• Bachelor’s degree in Marketing, Computer Science, or related field (Master’s preferred)
• 5+ years of experience in website operations, digital marketing, or e-commerce program management
• Proven experience with CMS and e-commerce platforms (WordPress, Instacart, Shopify, Magento)
• Deep understanding of web performance optimization (Lighthouse, GTmetrix, Core Web Vitals) and SEO best practices
• Hands-on experience with analytics and automation tools (GA4, GTM, Looker Studio, HubSpot, Zapier, Copilot/OpenAI Enterprise)
• Strong proficiency in HTML, CSS, and JavaScript fundamentals—able to coordinate with developers and QA teams effectively
• Demonstrated success in digital project management and cross-functional leadership
• Agency or multi-client environment experience is mandatory; ability to manage multiple complex digital products concurrently

Tagged as: Google Analytics, HubSpot, Looker, Project Management, Zapier