Role Overview
Algolia is looking for a Post-Sales Enablement Manager to strengthen how our Renewals, Customer Success, Solutions and Professional Services, and Support teams serve customers. The role involves building product knowledge, technical confidence, and customer-facing skills across the customer lifecycle.
What You Will Do
Responsibilities include building enablement across post-sales, developing onboarding and ongoing programs, establishing shared knowledge, and creating learning experiences to help teams apply new product knowledge in customer conversations.
Why It Might Be a Fit
The ideal candidate will have experience in post-sales or enablement, a strong understanding of the post-sales lifecycle, and the ability to build trust across Product, Product Marketing, post-sales leadership, and Operations.
Requirements
- 3-5 years of experience in post-sales or enablement
- Strong understanding of the post-sales lifecycle
- Experience supporting multiple functions, such as Customer Success, Renewals, Professional Services, Solutions, or Support
- Technical fluency to learn an API-based product and collaborate with technical experts
- Experience enabling teams to use Gainsight, including CTAs, Cockpit, Success Plans, health scores, and playbooks
- Strong instructional design, facilitation, writing, and program management skills
- Practical experience using generative AI tools to improve the quality or scale of work
Benefits
- Base salary compensation range: $106,000—$128,571 USD
- Flexible workplace strategy
- Global presence with offices in Paris, NYC, London, Sydney, and Bucharest
- Option to work remotely or hybrid-remote
- Autonomy to choose where to work and when
To apply for this job please visit job-boards.greenhouse.io.
Follow us on social media