Role Overview
As a strategic and technical advisor, you will help enterprise customers adopt, optimize, and expand their use of AlgoSec’s solutions. You will drive customer adoption, monitor adoption health, support renewals, identify expansion opportunities, and be a trusted advisor.
What You Will Do
Your day-to-day responsibilities will include driving customer adoption, monitoring adoption health, supporting renewals, identifying expansion opportunities, and being a trusted advisor. You will also lead customer engagements, document value, and advocate internally.
Why It Might Be a Fit
We are looking for someone with 5+ years of experience in customer success or similar roles within enterprise software, preferably in security or systems integration. You should have a strong understanding of network security, governance, audit, risk, and compliance practices, as well as excellent consulting, project management, and data-driven decision-making skills.
Requirements
- 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration
- Proven experience managing strategic and enterprise-level customers with measurable success
- Strong understanding of network security, governance, audit, risk, and compliance practices
- Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits)
- Excellent consulting, project management, and data-driven decision-making skills
- Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST)
- Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN)
- Resilient and adaptable in dynamic, fast-paced environments
- Executive presence and ability to manage high-stakes conversations and escalations
- Excellent communication skill in English and Arabic
- Willingness to travel up to 50% of the time
To apply for this job please visit linkedin.com.
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