Customer Success Manager (Technical), Saudi

Role Overview

Act as strategic and technical advisors to help enterprise customers adopt, optimize, and expand their use of AlgoSec’s solutions.

What You Will Do

Drive customer adoption, monitor adoption health, support renewals, identify expansion opportunities, and lead customer engagements.

Why It Might Be a Fit

The ideal candidate has 5+ years of experience in customer success or similar roles, a strong understanding of network security, and excellent consulting, project management, and data-driven decision-making skills.

Requirements

• 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration
• Proven experience managing strategic and enterprise-level customers with measurable success
• Strong understanding of network security, governance, audit, risk, and compliance practices
• Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits)
• Excellent consulting, project management, and data-driven decision-making skills
• Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST)
• Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN)
• Resilient and adaptable in dynamic, fast-paced environments
• Executive presence and ability to manage high-stakes conversations and escalations
• Excellent communication skill in English and Arabic
• Willingness to travel up to 50% of the time