Technical Account Manager-FinTech/Web 3

Role Overview

As a Technical Account Manager at Alibaba Cloud, you will be the trusted technical advisor and advocate for enterprise customers, ensuring they maximize the value of Alibaba Cloud services and Generative AI solutions.

What You Will Do

Serve as the primary technical point of contact for enterprise customers, develop tailored cloud strategies, partner with internal teams, conduct regular technical reviews, and troubleshoot critical technical issues.

Why It Might Be a Fit

You will bridge the gap between business objectives and technical execution, contribute to customer success, and drive continuous improvement.

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• 5+ years in technical consulting, cloud architecture, customer success, or a similar customer-facing technical role.
• Deep expertise in cloud computing (IaaS/PaaS/SaaS), infrastructure design, migration strategies, and troubleshooting.
• Exceptional ability to translate technical concepts into business value for diverse audiences.
• Proven track record of managing multiple priorities, meeting deadlines, and delivering results in fast-paced environments.
• A passion for diagnosing complex technical challenges and driving innovative solutions.
• Willingness to travel occasionally for customer meetings or events.