Customer Experience Specialist 1

Role Overview

The Customer Experience Specialist will leverage their knowledge while working closely with internal departments to deliver a superior customer experience.

What You Will Do

Manage customer service interactions, gain proficiency in product to understand customer needs, and follow standard operating procedures to support and resolve customer requests.

Why It Might Be a Fit

The ideal candidate will have 6+ months of customer service experience, strong written and verbal communication skills, and the ability to multi-task and prioritize tasks efficiently.

Requirements

• 6+ months customer service experience in a fast-paced, collaborative, team environment
• Bilingual in Spanish would be a plus
• HS Diploma or GED required
• Strong written and verbal communication skills
• Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications
• Ability to multi-task, prioritize, and manage time efficiently

Benefits

• Health, dental and vision insurance coverage
• Competitive Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching