Role Overview
Work within a completely agile environment, organized in squads and chapters, to define and own the strategy for embedding AI into incident management across Global Workplace Hardware Services.
What You Will Do
Lead end-to-end incident management, handle high-priority incident and escalation management, and steer implementation with platform teams, IT, and external providers.
Why It Might Be a Fit
Proven track record of delivering measurable efficiency gains through AI or automation at scale, and experience with AI governance and regulatory requirements.
Requirements
- Degree in IT, business informatics, engineering or a related field.
- 7+ years in IT service operations or service management, including at least 3 years leading AI, automation or digital transformation initiatives.
- ITIL 4 certification preferred.
- Excellent English communication skills; German is an advantage.
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