Product Operations Associate

Role Overview

The Product Operations Associate will provide front-line call-center and operational support for users of Allocore’s products and programs. The role requires on-site work five days a week during the first 60 days, with a hybrid schedule available after that period. The associate will work closely with Product, Engineering, Operations, and program teams to help users succeed while protecting service quality, compliance, and the overall user experience.

What You Will Do

The Product Operations Associate will answer inbound calls, respond to assigned cases, and provide routine guidance and troubleshooting for product navigation, account access, and workflow questions. The associate will also create complete and accurate case records, escalate technical issues, and transfer or route cases accurately.

Why It Might Be a Fit

The ideal candidate will have strong communication skills, sound judgment, curiosity, patience, and a willingness to learn new systems and procedures. The associate should be able to work in a call-center environment, including extended periods of computer and phone use, and be able to manage multiple cases, priorities, and interactions while maintaining service quality and accurate records.

Requirements

• U.S. citizenship
• Must be eligible to obtain and maintain a Public Trust clearance
• Must be located within commuting distance of our Mechanicsburg, PA office
• High school diploma or equivalent
• Six months to two years of experience in a call center, customer service, technical support, operations support, banking, lending, government services, or a related environment
• Clear, professional verbal and written communication skills
• Strong listening skills and the ability to ask appropriate follow-up questions
• Strong attention to detail and the ability to enter accurate information into multiple systems
• Ability to follow documented procedures consistently
• Ability to recognize when a situation requires escalation or additional guidance
• Ability to manage multiple cases, priorities, and interactions while maintaining service quality and accurate records
• Comfort learning new software platforms, case-management tools, call-center systems, and operational processes
• Demonstrated dependability, professionalism, patience, and a customer-focused approach
• Ability to work in a call-center environment, including extended periods of computer and phone use

Benefits

• Competitive salary
• Performance-based bonuses
• Comprehensive health plans
• FREE dental & FREE vision plans
• 401k with Match
• Employer-paid life & disability
• Flexible work hours and hybrid work options
• All-you-can-eat snacks
• Unlimited PTO and company holidays