Role Overview
The Customer Success Manager leads strategic projects planning and implementation, ensuring customer satisfaction and maximum commercial achievements. They act as a strategic partner guiding clients to achieve their business goals and realize maximum value from a product or service.
What You Will Do
The Customer Success Manager will plan and lead all project life cycle stages, act as the Focal Point of Contact for various departments, and coordinate project-related meetings. They will also work closely with Account and Sales teams, leading project delivery to successful customer acceptance.
Why It Might Be a Fit
The ideal candidate will have a strong background in Service Provider & Mobile Operator environments, excellent communication and personal relationship skills, and experience working in a Matrix organizational structure.
Requirements
- Technical educational background in Engineering or Computer Science
- 10+ years of experience in Large/medium Project Management and Customer Success Management
- Experience working in the Telecom sector
- Strong background in Service Provider & Mobile Operator environments
- Strong presentation skills and customer relations
- Proven experience working in a Matrix organizational structure
- PMP/PMI or equivalent an advantage
- MBA or equivalent is highly desirable
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