Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will own a portfolio of Almabase’s most strategic and high-value enterprise customers. You will work closely with senior stakeholders on the customer side, drive measurable outcomes, and play a key role in improving our customer success playbooks and processes.

What You Will Do

Own the complete post-sales customer journey for a portfolio of Almabase’s largest and most complex enterprise customers. Drive product adoption and customer outcomes by deeply understanding customer workflows, enabling customers through onboarding, training, and workshops, and solving complex use cases using the Almabase product.

Why It Might Be a Fit

You will be a trusted advisor to senior stakeholders (Directors, VPs), helping them achieve measurable alumni engagement and fundraising outcomes. Build and maintain strong relationships with champions and key stakeholders.

Requirements

• 3+ years of experience in B2B SaaS Customer Success roles, with at least 1 year working with US-based customers, managing communication and expectations across time zones
• Excellent written and verbal communication skills, with the ability to build strong business relationships and engage effectively with senior stakeholders
• Strong problem-solving skills with a technical and analytical aptitude, and the ability to quickly understand and adapt to complex software products and their nuances
• Demonstrated ability to manage customer outcomes — including driving adoption, improving customer health, and supporting retention and expansion
• Proven experience working with multiple stakeholders within customer accounts, navigating complexity, and driving alignment
• Hands-on experience leveraging AI tools (such as ChatGPT, Perplexity, Gamma, Canva, Zapier AI, N8N) to improve workflows, enhance customer interactions, or scale processes