Customer Operations Specialist (B2B Order Management & Returns)

Role Overview

The Customer Operations Specialist will work in two areas of the B2B business: Order Management and returns processing. They will be the central operational contact person for customers and sales, accompanying the process from delivery to returns and credits.

What You Will Do

The tasks include returns and complaints processing, order management, credit initiation, coordination with warehouse and logistics, and examination of logistics invoices.

Why It Might Be a Fit

The ideal candidate has commercial education, first professional experience in B2B customer service, order management, or returns and complaint management, and good German and English skills.

Requirements

• Completed commercial education or comparable qualification
• First professional experience in B2B customer service, order management, or returns and complaint management
• Experience in the fashion or consumer goods industry is an advantage
• Experience with ERP systems
• Good Excel skills
• EDI skills are a plus
• Safe and friendly appearance towards customers, even in challenging situations

Benefits

• 30 days of vacation
• BAV insurance policy through our insurance partner with subsidy
• Employee discounts on our products in our online shop
• Corporate Benefits with discounts at over 1,500 companies
• JobRad for leasing a bike or an e-scooter or e-bike
• Wellhub for physical and mental health
• Ticket for public transportation or mileage to work
• Flexible working hours with 1-2 days from home per week