Senior Program Manager, Revenue Operations

Role Overview

The Revenue Operations team at AlphaSense drives productivity and operational excellence across our go-to-market organization. We partner closely with Sales, Finance, Marketing, and Product to scale systems, optimize processes, and deliver strategic initiatives that accelerate growth.

What You Will Do

Own delivery of programs for the Customer Success team: cross-functional change with high ambiguity that needs executive decisions and ends with a handoff to BAU. Run the full delivery cycle, including requirements gathering, timelines, UAT, quality, training, and launch.

Why It Might Be a Fit

We are looking for a Senior Program Manager to be the program partner for the Customer Success Experience. You will work with Customer Success stakeholders and the CS Revenue Operations lead to plan, deliver, and land change across the post-sales lifecycle, from onboarding and adoption through renewal.

Requirements

• 6+ years of experience in a revenue or customer-facing operations organization (Customer Success, Account Management, Support, or Sales), owning delivery of strategic initiatives.
• Experience introducing new technology, workflows, and processes in a post-sales or Customer Success organization, including renewals, onboarding, adoption, or customer health programs.
• Experience building a business case and gathering requirements across several departments, such as Customer Success, Sales, Finance, Marketing, Product, and Legal.
• Skill at setting targets and KPIs for a business case, and at measuring whether a change was adopted and delivered its value.
• Experience delivering change in Salesforce and in tools integrated with it, working alongside admins and developers to deliver requirements.
• Hands-on experience with Gainsight and Gong, including Gong for forecasting.
• Skill at setting timelines and aligning resources to meet them, and at managing executive stakeholders through decisions.
• Comfortable leveraging AI tools to streamline workflows, improve operational efficiency, and accelerate program delivery.
• Clear written and verbal communication, strong organization, and attention to detail.
• Comfort working in a changing, fast-paced environment and building a new way of working with business partners.

Benefits

• Generous benefits program

Tagged as: Forecasting, Gainsight, Salesforce