Strategic Customer Success Manager, Corporate – Life Sciences

Role Overview

The Customer Success organisation is dedicated to ensuring every client realises the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision-making.

What You Will Do

Strategic Account Influence: Navigate and influence multiple business units and key power users across the world largest and most complex global organizations. Create a groundswell of positive user sentiment to drive renewals and expansion with Senior Leadership.

Why It Might Be a Fit

The team helps organisations uncover new use cases, accelerate adoption, and sustain long-term growth. Their close engagement with clients also creates a powerful feedback loop—informing product innovation, shaping content strategy, and ensuring that the evolving needs of the corporate community are consistently reflected in how AlphaSense delivers value.

Requirements

• 4 -6+ years of professional experience in Customer Success or Account Management, with a proven track record of managing a strategic portfolio.
• Ability to travel 20% of time.
• Experience working with clients in the Life Sciences industry, including Pharma, Biotech, Medical devices and diagnostics
• Possess the technical acumen to navigate complex conversations around data integrations, APIs, and AI-driven market intelligence solutions.
• Ability to identify the 5% of users who drive the majority of sentiment and influence within an account, focusing on high-level business outcomes over basic feature adoption.
• Excellent communication skills with a demonstrable track record for collaborating internally in a cross-functional environment and onsite with customers.
• A natural leader who thrives in fast-paced environments and is committed to contributing to the “AlphaSense Playbook” through mentorship and internal innovation.