Senior Customer Success Manager

Role Overview

We’re hiring a Senior Customer Success Manager to look after our enterprise customers. You’ll own these relationships from start to finish: learning how each bid team works, what they need from Altura, and where we can help them do more.

What You Will Do

You’ll work closely with our sales, product and engineering teams to make sure customers get what they came to Altura for. You’ll build and maintain strong relationships with enterprise customers, conduct detailed analyses to understand customer goals and tailor our solutions to their specific needs.

Why It Might Be a Fit

If you enjoy building long-term relationships and want a real say in how a product develops, we’d love to hear from you.

Requirements

• At least 2 years of experience in Customer Success
• 4+ relevant commercial roles, preferably in a SaaS scaleup environment
• A proven track record managing several stakeholders within your accounts and driving customer success
• Excellent communication, interpersonal, and presentation skills in both Dutch and English
• Ability to collaborate effectively with cross-functional teams
• Results-driven, with a focus on exceeding customer expectations
• Be at the forefront of adopting AI in your work

Benefits

• Competitive salary
• Virtual Stock Units (VSUs)
• 26 vacation days
• Access to all tools and tech stack you need
• Flexibility to choose how and where you work best
• Budget for courses and learning of your choice
• MacBook