Director of Account Management & Client Success

Role Overview

Lead and develop a team of Account Managers responsible for client retention, relationship growth, and overall client success. This executive leadership role oversees the Account Management function and is accountable for driving client satisfaction, strengthening executive-level client relationships, supporting revenue growth, and creating a high-performing, client-focused culture.

What You Will Do

Lead a team of client-facing Account Managers who serve as trusted advisors to our clients, ensuring exceptional service delivery, strategic partnership development, and long-term account success.

Why It Might Be a Fit

The successful candidate will be a proven leader with experience building and developing high-performing client service, account management, customer success, or relationship management teams.

Requirements

• Proven experience leading and developing Account Managers, Client Success Managers, Relationship Managers, Client Services teams, or other client-facing professionals.
• Demonstrated success driving client retention, relationship growth, customer satisfaction, and business performance.
• Experience managing teams responsible for strategic account management and executive-level client relationships.
• Strong understanding of commercial collections, accounts receivable management, client service, and relationship management best practices.
• Experience developing and executing strategies that improve client engagement, retention, and revenue growth.
• Proficiency with Salesforce, business reporting, and data-driven decision-making.
• Exceptional leadership, coaching, communication, presentation, negotiation, and relationship-building skills.
• Strong analytical, strategic thinking, and problem-solving capabilities.
• Ability to travel up to 25%

Benefits

• Competitive compensation package
• Target total annual compensation range of $200,000-$300,000
• Based on qualifications, relevant industry experience, and demonstrated leadership success

Tagged as: Data Analysis, Salesforce