Role Overview
The Customer Success Manager will be responsible for building strong customer relationships, driving customer satisfaction, and identifying opportunities for business growth. The role involves cultivating relationships with stakeholders, becoming the primary point of contact for optimization and usage of tools, and ensuring customers’ growth through product adoption and optimization.
What You Will Do
The Customer Success Manager will be responsible for reaching assigned retention goals, generating Amadeus Hospitality revenue through upsell and cross-sell, and collaborating with Directors of Sales within assigned regions. The role also involves collaborating with other departments, evaluating customer satisfaction, gathering customer usage data, and identifying opportunities to improve current usage and adoption of Amadeus Hospitality products and services.
Why It Might Be a Fit
The ideal candidate will have a Bachelor’s degree in a related business field, experience in Customer Success and Hospitality, and excellent written and verbal communication skills. The candidate should be self-motivated, goal-oriented, and able to work within a team as well as individually.
Requirements
- Bachelor’s degree in a related business field
- Experience in Customer Success role
- Experience in Hospitality, mainly in Hotel Operations, Sales or Revenue management
- Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
- Details oriented with a bias toward action (project management experience preferred)
- Excellent written and verbal communication skills
- Self-motivated, goal oriented, and able to work within a team as well as individually
- Analytical mindset. Able to drive conclusion from data analysis
- Ability to persuade, influence and negotiate
Benefits
- Attractive compensation packages, including salary, bonus, caregiving and health benefits
- Flexible working model
- Diverse and inclusive community
- Reliable Company
To apply for this job please visit amadeus.wd502.myworkdayjobs.com.
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