Senior Salesforce CRM Administrator

Role Overview

We are looking for an experienced person to manage and develop the company-wide CRM system landscape. The focus of the position is the operational operation of Salesforce, advising departments, and participating in CRM projects and international rollouts.

What You Will Do

Your tasks include ensuring the operational operation of the Salesforce system landscape with Sales Cloud, Service Cloud, and Marketing Cloud, administering CRM applications, and configuring objects, fields, page layouts, flows, and validation rules.

Why It Might Be a Fit

You should have knowledge in Sales Cloud and Service Cloud, and experience with Marketing Cloud Account Engagement / Pardot is an advantage. You should have practical experience with flows, validation rules, reports, and dashboards, and a Salesforce administrator certification (ADM 201) is an advantage.

Requirements

• Successful completed study with a focus on (business) informatics or a comparable qualification
• Experience in Salesforce administration and business analysis
• First work experience in a comparable field
• Knowledge in Sales Cloud and Service Cloud
• Experience with Marketing Cloud Account Engagement / Pardot is an advantage
• Practical experience with flows, validation rules, reports, and dashboards
• Salesforce administrator certification (ADM 201) is an advantage
• Knowledge in SOQL/SOSL, data modeling, and relational databases
• Ideally experience with CRM introductions or migrations
• Project experience
• Knowledge in ITIL or GAMP 5 is an advantage
• Understanding of business processes in sales, service, and marketing
• Developed analytical, problem-solving, and service-oriented skills
• Fluent German and secure English skills in writing and speaking

Benefits

• 13 salaries
• Occupational pension
• Group accident insurance
• Flexible working hours
• Possibility of mobile work with cost reimbursement for home office days
• 30 vacation days based on a 5-day week
• Five paid child sick days

Tagged as: CRM Administration, Salesforce