Role Overview
The Customer Success Manager drives business growth for large Sellers on the Amazon Canada Store by delivering strategic insights and high operational standards. They will own building and executing strategic joint business plans with Sellers and collaborate with them to identify new opportunities for growth.
What You Will Do
The key responsibilities of a Customer Success Manager include identifying business growth opportunities, analyzing data and trends, and developing solutions to maximize potential for assigned Sellers. They will also build effective working relationships with Sellers, deliver timely operational support, and drive optimal program and Customer Success Manager satisfaction.
Why It Might Be a Fit
The ideal candidate should possess strong client management skills, be able to work backwards with Sellers to identify and prioritize the right inputs and outputs, and demonstrate a high level of ownership and ability to navigate ambiguity and complexity.
Requirements
- Bachelor’s degree or equivalent
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience in data analysis, reporting, and forecasting to guide business decisions
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships
Benefits
- Comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance)
- Registered Retirement Savings Plan (RRSP)
- Deferred Profit Sharing Plan (DPSP)
- Paid time off
- Other resources to improve health and well-being
To apply for this job please visit amazon.jobs.
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