Enterprise Customer Success Manager, ASCS, Amazon Freight

Role Overview

Amazon Freight is looking for a Customer Success Manager to join the Enterprise Account Management team. The role involves owning the customer relationship, identifying systemic issues, and coordinating cross-functional teams to drive resolution.

What You Will Do

The Customer Success Manager will own the enterprise customer operational relationship, identify systemic operational defects, and coordinate cross-functional teams to resolution. They will also own the customer-facing performance narrative, lead Quarterly Business Reviews, and proactively communicate progress on open issues.

Why It Might Be a Fit

The ideal candidate will have experience in positioning and selling innovative solutions, sales CRM tools, and Microsoft Office products. They will also have experience in B2B or enterprise sales, knowledge of procurement and source-to-pay processes, and the ability to identify trends and needs to improve large-scale technology deals.

Requirements

• Experience positioning and selling innovative solutions to new and existing customers and market segments
• Bachelor’s degree or equivalent
• Experience with sales CRM tools such as Salesforce or similar software
• Experience with Microsoft Office products and applications

Benefits

• Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave
• Sign-on payments and restricted stock units (RSUs)
• Basic Life & AD&D insurance and option for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage