Manager, Quality/Training Strategy, GO-AI Operations Integration

Role Overview

The Manager, Quality & Training Strategy owns how GO-AI defines, measures, and improves the quality of annotations delivered to Amazon Robotics and Worldwide Operations science teams.

What You Will Do

You will own the quality model for an AI and ML annotation workforce: how accuracy is measured, how measurement scales across use cases and demand, and how quality standards reflect the customer’s perception of the output they receive.

Why It Might Be a Fit

You will lead a team of program managers and quality managers across India and Costa Rica, and you apply an up-to-date understanding of AI capabilities to identify and drive use cases that improve operational metrics.

Requirements

• 5+ years of team management experience
• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience implementing repeatable processes and driving automation or standardization
• Experience managing, analyzing and communicating results to senior leadership
• Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
• Experience managing programs across multiple geographies and cultures