Role Overview
Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon’s retail platform. As a Senior Customer Success Manager, you’ll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results.
What You Will Do
Manage strategic vendor relationships, develop data-driven plans, provide actionable recommendations, collaborate across teams, and optimize cross-team processes.
Why It Might Be a Fit
This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You’ll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers.
Requirements
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor’s degree or equivalent
- 4+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Experience managing relationships with senior stakeholders
- Demonstrated ability to deliver independently in environments with some ambiguity
- Excellent professional written and verbal communication skills
- Time Management
Benefits
- Dental insurance
- Vision insurance
- Prescription insurance
- Basic Life & AD&D insurance
- Option for Supplemental life plans
- EAP
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
To apply for this job please visit www.amazon.jobs.
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