Role Overview
The Senior Customer Success Manager will drive business growth for Sellers on the Amazon Store by providing customized insights and recommendations, educating on relevant tools and services, and delivering a positive experience with the program.
What You Will Do
The ideal candidate will own building and executing strategic joint business plans with Sellers, collaborating with them to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.
Why It Might Be a Fit
The ideal candidate should possess client management skills, work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth, and demonstrate ownership and the ability to navigate ambiguity and complexity.
Requirements
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor’s degree or equivalent
- Experience analysing market opportunities, engaging and negotiating with customers, and defining new areas of innovation
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- Experience with MS Office Professional Suite, including Microsoft Excel to manipulate and analyze data
- Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
Benefits
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
To apply for this job please visit amazon.jobs.
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