Role Overview
The Senior Customer Success Manager III will drive seller outcomes across TBAM’s 155K+ US unmanaged seller population by combining exceptional discovery and seller intelligence with intentional, scalable engagement strategies.
What You Will Do
You’ll manage a significant seller portfolio, conducting high-quality discovery conversations, extrapolate key themes, and use those insights to shape scalable engagement approaches.
Why It Might Be a Fit
You’ll drive strategy with stakeholders, own the narrative on what’s working across both discovery and scaled engagement, and represent the voice of the unmanaged seller in cross-functional forums.
Requirements
- Bachelor’s degree or equivalent
- 7+ years of experience in customer success management, enterprise account management, sales strategy, or consultative client-facing roles
- Experience leveraging AI tools, automation, or data-driven workflows to scale customer engagement and drive business outcomes
- Demonstrated ability to operate across discovery-based engagement and scaled outreach models, with a focus on iterating based on data and seller insights
- Experience managing large client or seller portfolios requiring strategic prioritization and high-quality relationship management
- Proficiency in data analysis and comfort building narratives from data
To apply for this job please visit amazon.jobs.
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