Role Overview
Serve as the first point of contact for incidents and service requests from end-users, handling queries via email, phone, and ticket system.
What You Will Do
Categorize, prioritize, and escalate incidents, provide simple solutions, handle queries, coordinate communication, and dispatch cases.
Why It Might Be a Fit
Recent graduates with experience, documentation skills, excellent communication skills, and MS Office experience are preferred.
Requirements
- Recent graduates
- Experience with ticket-handling system
- Documentation skills
- Excellent verbal and written communication skills
- Experience in using MS Office and end-user applications
To apply for this job please visit career4.successfactors.com.
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