Role Overview
The Customer Service Manager will lead and engage a team to ensure a safe, high-performing operation while delivering an exceptional customer experience. The role requires a goal-oriented individual who wants to elevate their experience, knowledge, and network within the company.
What You Will Do
The CSM will drive operational excellence, promote a safety-conscious environment, and establish team and individual goals in support of departmental and company objectives. They will also coach and mentor frontline team members in skill development and customer service elevation.
Why It Might Be a Fit
The ideal candidate will be passionate about safety, teamwork, leadership, and delivering a quality product to customers. They will be able to develop themselves to be the best leader they want to be in the American organization.
Requirements
- High School diploma or GED equivalency
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises, and more
To apply for this job please visit career4.successfactors.com.
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