Role Overview
The Customer Service Manager will lead and engage the front-line team members to ensure a safe, high-performing operation while delivering an exceptional customer experience. The role requires a goal-oriented individual who wants to elevate their experience, knowledge, and network within the company.
What You Will Do
The Customer Service Manager will drive operational excellence, promote safety, establish team and individual goals, and ensure the ongoing safety and reliability of the operation. The role also involves managing escalated service issues, delivering key corporate and local information, and setting expectations for team members.
Why It Might Be a Fit
The ideal candidate will be a safety advocate, have strong decision-making skills, and be able to work independently and collaboratively. They will also be able to prioritize and execute with a sense of urgency and preciseness.
Requirements
- High School diploma or GED equivalency
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Additional Benefits
To apply for this job please visit career4.successfactors.com.
Follow us on social media