Manager, Airport Customer Operations – LAX

Role Overview

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.

What You Will Do

Develops employees, implements methods of maximizing revenue and controlling expenses, oversees day to day customer service operations, solicits ideas and/or feedback from employees and accepts accountability for follow-through, communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance.

Why It Might Be a Fit

Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance, develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly, ensures all internal audit requirements are followed and accountable for compliance, reviews staffing requirements and schedules for all department employees, conducts grievance hearings and serves as a grievance hearing officer as required.

Requirements

• High School Degree or GED equivalent
• 3 years’ airline supervisory experience
• 3 years’ airport operations experience

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises