Director, Marketing Technology Architecture

Role Overview

As Director of Marketing Technology Architecture for the Fundraising and Marketing Technology Group (FMTG), you’ll lead the technical strategy behind how the American Red Cross builds relationships with the millions of donors and blood donors it depends on. This is a new role, created because the organization is ready to move personalization and AI-driven marketing technology from concept to production — and needs someone who can turn that ambition into a tangible technical roadmap.

What You Will Do

You’ll lead a team of four architects covering AEM, marketing communications (Adobe Campaign), fundraising systems, and analytics/personalization (Adobe Target). Business stakeholders know what they want — deeper donor relationships and more consistent giving. Your job is to show them how they get there: architect the systems, mentor your team to build working proof-of-concepts and get marketing leaders excited about what’s possible.

Why It Might Be a Fit

You’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• Minimum of 10 years of experience in systems architecture or engineering
• 3 years in a direct staff management role
• Seven or more years working directly with analytics, audience management, and personalization technologies
• Five or more years of architecting CRM and marketing technology solutions within Adobe Experience Cloud (AEM, Adobe Campaign, Adobe Target, Adobe Analytics) or Salesforce Marketing Cloud
• Three or more years of experience developing applications with object-oriented programing or expertise in a modern scripting language
• Direct experience with a customer data platform or journey-orchestration tool (e.g., Adobe Real-Time CDP, Adobe Journey Optimizer, Salesforce Data Cloud/Journey Builder) is highly preferred
• Experience working in an Agile delivery environment, preferably using the Scaled Agile Framework (SAFe)
• Thorough understanding of the Generative AI landscape, including hands-on experience implementing systems leveraging LLMs
• Demonstrated experience with web application security, privacy, and data governance
• Background in cloud-computing and Data Warehouses, with preference given for work with the AWS platform
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders
• Demonstrated ability to lead and inspire a team in a collaborative environment
• Commitment to the non-profit sector and its values

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition