Customer Success Manager III

Role Overview

As a Customer Success Manager at Renaissance, you will be responsible for managing District and School level accounts, driving successful implementations at scale, and achieving Renaissance’s business outcomes. You will develop strategic customer relationships, ensure customer delight, and identify opportunities for upselling and cross-selling.

What You Will Do

Your responsibilities will include managing assigned portfolio customers, developing and executing account growth strategies, taking ownership of risk identification and escalation, and assisting with product order queries and logistics.

Why It Might Be a Fit

We are looking for someone with 3-5 years of experience in Customer Success, a strong understanding of the K12 education competitive landscape, and excellent CS strategy acumen. You should have strong interpersonal, written, presentation, and oral communication skills, and a proven track record of meeting/exceeding goals and targets.

Requirements

• 3-5 years experience in Customer Success required
• Strong understanding of the K12 education competitive landscape
• Strong organizational, analytical and detail-oriented thinking skills
• Excellent CS strategy acumen with good business development and negotiating skills
• Strong interpersonal, written, presentation and oral communication skills
• Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs