Customer Experience Specialist

Role Overview

Anatolia is looking for a Customer Experience Specialist to contribute to the company’s values and provide quality service to internal and external stakeholders. The role involves managing the end-to-end order process, providing excellent customer service, and coordinating with internal stakeholders.

What You Will Do

Manage the end-to-end order process, provide excellent customer service, coordinate with internal stakeholders, maintain accurate customer records, analyze customer feedback, and stay informed about products and services.

Why It Might Be a Fit

The ideal candidate will have a solid knowledge of supply chain, order management, and logistics processes, with a minimum of 2 years of experience in a related field. Fluency in English is required, and excellent problem-solving skills and result-oriented approach are essential.

Requirements

• Bachelor’s Degree from Business Administration, International Relations Departments or other related fields
• Solid knowledge and understanding of supply chain, order management, and logistics processes
• Preferably minimum 2 years experience in related field of Supply Chain or Order Management
• Good level of MS-Office applications & SAP SD Module
• Fluency in English both written and spoken
• Excellent problem solving skills and result-oriented approach
• Being able to work with tight deadlines in a multinational environment
• Strong communication skills