Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator is responsible for building long-term relationships with customers, using language and interpersonal skills. The role involves phone communications, coordination and validation of cases, and development of internal customer-supplier relationships.

What You Will Do

Support the Order Management Process, expand relationships with existing customers, ensure correct products and services are delivered, and resolve any issues faced by customers.

Why It Might Be a Fit

The role requires strong communication and interpersonal skills, problem-solving skills, and a proactive, customer-focused attitude.

Requirements

• Fluent in English and German or English and Croatian/Serbian
• Previous experience within a customer service role
• Strong communication and interpersonal skills
• Effective organizational skills
• Problem-solving skills
• Proactive, customer-focused and results-oriented attitude
• Good PC skills in MS Office