Product Operations Lead, Homeland Security

Role Overview

We are looking for a Product Operations Lead to own support delivery for Anduril’s Department of Homeland Security accounts, principally U.S. Customs and Border Protection (CBP) and the U.S. Coast Guard (USCG).

What You Will Do

Lead the Team: Manage and mentor a team of Product Operations Technical Specialists, owning performance, coaching, and professional development, and set the standard for how the team triages, diagnoses, and resolves incidents. Own the Escalation Path: Serve as the escalation point for issues across the DHS accounts, providing expert guidance on the most complex incidents.

Why It Might Be a Fit

If you are passionate about ground-breaking technology, contributing to the national security mission, and leading a high-performing team at the intersection of technology and sustainment operations, Anduril is interested in speaking with you.

Requirements

• Proven Technical Experience: 4+ years of experience in product operations, technical support, or a similar operational environment, including hands-on support of complex hardware systems, networks, and related technologies.
• Education: Bachelor’s degree in engineering, computer science, business administration, or a related field, OR equivalent hands-on technical experience (military, industrial, or field support).
• Leadership & Mentorship: Demonstrated experience managing, coaching, or mentoring technical team members, with a focus on professional development and operational excellence.
• Problem-Solving Mindset: Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking, and the ability to drive challenging and vague technical problems to clarity and resolution.
• System Ownership: Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to take ownership and be self-sufficient across the depth and breadth of the technical system.
• Communication: Excellent written, visual, and verbal communication skills, comfort briefing senior customer stakeholders, and confidence navigating ambiguity and crafting new ways of doing things.
• Customer Focus: Extremely detail oriented, with a high bar for customer service.
• Clearance: Eligible to obtain and maintain an active U.S. Secret security clearance.
• Travel: Ability to travel as needed to support customer operations and test events.

Benefits

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