Product Operations Technical Specialist, Launched Effects

Role Overview

This is a technical role at the intersection of hardware engineering, software development, and military operations. The Product Operations Technical Specialist will triage and root-cause complex electromechanical failures, partner with engineering to turn findings into permanent product fixes, and drive fleet reliability.

What You Will Do

The Product Operations Technical Specialist will own the incident, debug hard problems, master the system, drive fleet reliability, sharpen visibility, find trends, support the mission, bridge the gap, and build the playbook.

Why It Might Be a Fit

The ideal candidate will have a strong problem-solving mindset, be a self-starter, and have excellent written, visual, and verbal communication skills. They will thrive in fast-paced environments, love tracing problems through complex systems, and want to keep autonomous aircraft flying at the forefront of national security.

Requirements

• Hands-On Technical Experience: 2+ years of professional experience supporting, troubleshooting, or maintaining complex technical systems (aerospace, robotics, automotive, defense, or electromechanical systems)
• Education: Bachelor’s degree in a technical or related field, OR equivalent hands-on military, aerospace, or industrial technical experience
• Problem-Solving Mindset: Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking
• Self-Starter: Demonstrated ability to find and resolve issues on your own, with an innate drive to be self-sufficient across the depth and breadth of a technical system
• Excellence and Rigor: You execute the 100th rep of a process with the same focus and care as the first five reps
• Communication: Excellent written, visual, and verbal communication skills, and confidence navigating ambiguity and crafting new ways of doing things

Benefits

• Dental insurance
• Vision insurance
• Top-tier benefits for full-time employees
• Comprehensive, competitive benefits package
• Equity grants
• Paid holidays