Senior Manager, Product Operations

Role Overview

The Senior Manager of Product Operations will lead the Product Operations function across the division’s product portfolio, managing multiple teams and driving the growth of sustainment capability and resourcing. The role requires a strong problem-solving mindset, technical depth, and judgment to make decisions with impact beyond the current planning cycle.

What You Will Do

The Senior Manager will lead and grow the function, own service quality, internal and external, scale support operations across the portfolio, align capacity to demand, own the failure signal and the fielded product reliability loop, set the support and sustainment standard, and sponsor function initiatives.

Why It Might Be a Fit

The ideal candidate will have 8+ years of experience managing complex technical systems, leading managers and multi-team organizations, owning incident-driven workflows, and defining sustainment models. The role requires technical depth, organizational leadership, and the ability to communicate effectively with cross-functional teams.

Requirements

• 8+ years of professional experience managing, mastering, and supporting complex technical systems
• Bachelor’s degree in a technical or related field, OR equivalent hands-on technical experience
• Experience leading managers and multi-team organizations
• Incident workflow ownership, including triage, diagnosis, severity assignment, escalation, and resolution
• Technical depth to follow the work of engineers and specialists supporting fielded robotic and electromechanical systems
• Reliability workflow familiarity, including product improvement or reliability lifecycles and processes
• Sustainment approach experience, including defining a sustainment model for fielded hardware across its service life
• Capacity and cost modeling experience, including building and defending quantitative models that size support demand, headcount, or cost
• Program management ability, including decomposing requirements into deliverables, synthesizing information from several sources, and driving recommendations to results
• Executive influence, including aligning senior cross-functional leadership and influencing outcomes without authority
• Excellent written, visual, and verbal communication skills
• Active or eligible to obtain and maintain a U.S. Secret Security clearance

Benefits

• Comprehensive, competitive benefits package
• Top-tier benefits for full-time employees
• Equity grants included in the majority of full-time offers