Customer Experience Team Lead

Role Overview

We’re looking for a Customer Experience Team Lead to help us scale our customer support operations while building a high-performing team that delivers exceptional service. As a Customer Experience Team Lead, you’ll lead, coach, and inspire a team while ensuring operational excellence and an outstanding customer experience.

What You Will Do

Your responsibilities include: leading a team, resolving conflicts, hiring and training employees, conducting performance evaluations, handling escalated customer issues, developing service excellence strategies, and implementing process changes.

Why It Might Be a Fit

We believe in giving our people the trust and flexibility to work in a way that helps them and their teams perform at their best. We offer flexibility, drive, and a work-life balance, and we’re looking for someone with at least 2-3 years of team lead / people management experience, excellent communication and presentation skills, and strong analytical and problem-solving skills.

Requirements

• At least 2-3 years of team lead / people management experience
• Proven track record of success in providing expert-level guidance and support
• Excellent communication and presentation skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Amenability working as Support POC during weekend (rotation based)

Benefits

• Flexibility and the freedom to thrive in your role
• Work-life balance
• Free meals
• Gym access
• Competitive salary with opportunities for pay increases
• Career advancement and promotion opportunities