Customer Operations Representative

Role Overview

As a Customer Operations Representative, you will support Sales and Service Operations, manage customer experience, and interact with various people within the organization. Strong communication and problem-solving skills are crucial for success.

What You Will Do

Key responsibilities include building customer relationships, providing pre-sales and post-sales support, processing service quotes and orders, and acting as a liaison between customers and internal organizations.

Why It Might Be a Fit

To be successful in this role, you must be comfortable in a dynamic business environment, highly organized, driven, and analytical, with the ability to multi-task and prioritize daily responsibilities.

Requirements

• Be proficient or have advanced knowledge of Microsoft Office, Internet functions and basic computer skills.
• Be professional in appearance and communication with excellent phone skills.
• Have strong interpersonal as well as excellent verbal and written communication skills.
• Be highly organized and able to coordinate different tasks.
• Have experience interacting professionally with internal and external customers.
• Be a problem solver who can make solid job related decisions with critical thinking and root cause analysis skills.
• Work well as a team member and team contributor

Benefits

• Major medical
• Vision and dental coverage
• Life insurance
• Employee Assistance Plan
• Flexible Spending Accounts
• 401(k) Matching Plan
• Tuition Reimbursement
• Profit sharing