Customer Marketing Manager

Role Overview

As a Customer Marketing Manager at Anthropic, you will be responsible for building customer stories across industries, working closely with customers, sales, and communications teams to drive adoption and create high-impact announcements. You will operate with autonomy and speed, building playbooks, processes, and frameworks that let customer storytelling scale across industries.

What You Will Do

Your key responsibilities will include owning customer storytelling, identifying and prioritizing new verticals, building a bench of referenceable customers, and nurturing relationships with customer executives and champions. You will also partner with sales and account teams to pressure-test storytelling readiness and develop account-level advocacy plans.

Why It Might Be a Fit

This role requires excellent written and verbal storytelling abilities, experience building lasting relationships with technical executives, and a track record of guiding customers from early success to public advocacy. You will also need to be able to manage multiple priorities while maintaining high-quality standards and have a strategic mindset balanced with strong execution capabilities.

Requirements

• Excellent written and verbal storytelling abilities
• Experience building lasting relationships with technical executives
• A track record of guiding customers from early success to public advocacy
• Experience partnering with Communications or PR teams to turn customer milestones into announcements and press moments
• Data-driven approach to measuring and improving program impact
• Ability to manage multiple priorities while maintaining high-quality standards
• Strategic mindset balanced with strong execution capabilities

Benefits

• Competitive compensation
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space