Customer Marketing Manager, Special Projects

Role Overview

Anthropic is looking for a Customer Marketing Manager to make sure our most important messages are backed by customers who can speak to them. This role works across regions and customer segments on special projects tied to the company’s top priorities.

What You Will Do

You’ll find the customers who can speak to our new model, feature, or initiative and get them on the record. You’ll work under compressed timelines and lead customer storytelling on some of the most important projects at Anthropic.

Why It Might Be a Fit

The right person has done both product marketing and customer marketing, and has a reporter’s nose for a good story.

Requirements

• Can read a messaging doc and quickly spot what customer proof it needs and where the gaps are
• Are a strong writer and interviewer who can get a customer to say something specific and true, then turn it into a story people want to read
• Have supported product launches and campaigns with customer proof, often on tight timelines
• Have built sales enablement that sales teams kept using after launch week
• Are comfortable with technical products and can explain/write what a customer built, and why it matters, in plain language
• Know how to work across a lot of teams without formal authority, and can say ‘not yet’ when a request doesn’t fit the plan
• Have good judgment about when a story is ready and when it needs more work
• Enjoy moving between very different projects, sometimes in the same week
• Already use Claude to help with drafts and interview prep

Benefits

• Annual compensation range of $255,000—$320,000 USD
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space