Role Overview
Join Anthropic’s Customer Success team as an EMEA based Customer Success Manager to help customers harness the full potential of all our Claude capabilities. You’ll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.
What You Will Do
Build trusting, strategic relationships with key EMEA customer decision makers, become an expert in Anthropic’s products, and proactively drive usage planning to enhance customer value.
Why It Might Be a Fit
You’ll be a key voice in shaping how we build and deliver ongoing value as a business, and your insights will directly inform our research priorities, product development, and go-to-market strategies.
Requirements
- 6+ years of experience in customer-facing roles
- Experience driving success across both consumption-based and seat-based business models
- Technical fluency with ability to understand and articulate AI/ML concepts
- Experience explaining and demonstrating technical products to various audiences
- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- Cross-functional collaborator who represents the customer in a positive, proactive manner
- Strong project management skills and ability to manage multiple customer relationships
- Passion for AI and interest in responsible development of advanced systems
- Native English and (Bonus) Fluency in French, German, Spanish or Italian
Benefits
- Annual compensation range of £135,000—£165,000 GBP
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Lovely office space
To apply for this job please visit job-boards.greenhouse.io.
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