GTM Strategy & Operations Lead

Role Overview

The GTM Strategy & Operations Lead will own the plan for Forward Deployed Engineering (FDE), including headcount and capacity, the mix of work the team takes on, and how engagements are priced and measured. The role will run business reviews, build reporting, and shape the commercial model for FDE engagements.

What You Will Do

Key responsibilities include building the annual and quarterly plan, modeling demand and capacity, running business reviews, building reporting, and shaping the commercial model. The role will also involve leading cross-functional projects and automating with Claude.

Why It Might Be a Fit

The ideal candidate will have experience in strategy and operations, business operations, or consulting, and will be able to build a capacity or staffing model from scratch. They will also be able to earn the trust of senior technical and commercial leaders and influence them without direct authority.

Requirements

• Have worked in strategy and operations, business operations, strategic finance or consulting, including direct work with a professional services, implementation, solutions engineering or forward deployed team
• Understand how a services business makes and loses money: utilization, staffing mix, rates, backlog and margin, and how they connect to customer outcomes
• Can build a capacity or staffing model from scratch, explain every assumption in it, and pull the data yourself with SQL
• Have run planning cycles and business reviews for a senior leader and written the materials yourself
• Have taken an unclear question to a recommendation, a decision and a process that other teams still use
• Earn the trust of senior technical and commercial leaders and can influence them without direct authority
• Are comfortable working fast with imperfect data and simple processes that you improve as you go
• Use AI tools in your own work today and want to push that much further

Benefits

• Competitive compensation
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space

Tagged as: Project Management, SQL