Head of Customer Success, APAC

Role Overview

As Head of Customer Success, APAC at Anthropic, you will build and lead our Customer Success function across Asia Pacific. You will scale a team of managers and CSMs who help our most strategic APAC customers realize the full value of Claude. This is a foundational leadership role: you will establish how we run CS in the region, hire and develop a multi-market team of managers, and partner closely with your global counterparts to deliver a globally consistent customer experience while localising where it matters.

What You Will Do

Build and lead a multi-layered Customer Success organisation across APAC, managing managers and scaling the team responsibly as our APAC business grows. Define and execute the APAC CS strategy in close partnership with global CS leadership, aligning with the global agenda while localising approach, motion and programmes for APAC market dynamics.

Why It Might Be a Fit

You will own CS business outcomes including customer health, retention, expansion and satisfaction across APAC accounts. Hire, develop and coach a high-performing team of CS managers and individual contributors, building a culture that reflects Anthropic’s values across Asia’s diverse geographies, languages and working cultures.

Requirements

• 15+ years of experience in management consulting, technology consulting, professional services or customer-facing advisory roles, with a track record of advising senior client executives on complex transformation programmes.
• Experience building and leading multi-market Customer Success or Technical Success organisations, including managing managers
• Track record of scaling CS teams across APAC at enterprise software, SaaS or AI/ML companies
• Demonstrated ability to balance global alignment with regional localisation across multiple APAC markets and cultures.
• Strong people leadership: a clear philosophy on hiring, coaching and developing managers and senior ICs.
• Experience owning enterprise customer relationships and driving measurable business outcomes (retention, expansion, adoption) in APAC markets.
• Strong executive presence and the ability to represent a company credibly with C-suite stakeholders across APAC.
• Excellent cross-functional partnership skills, particularly working across time zones with global leadership teams.

Benefits

• Competitive compensation
• Optional equity donation matching
• Generous vacation
• Parental leave
• Flexible working hours
• Lovely office space