Role Overview
As a Customer Success Manager, you will be responsible for our enterprise customers, from rollout to contract extension, further development and expansion. You will drive your accounts actively, recognizing risks and growth potential, and develop strategic account plans with your customers.
What You Will Do
Your tasks include rollout and onboarding of new customers, developing and implementing strategic account plans, building relationships with customers, and recognizing churn risks and implementing countermeasures.
Why It Might Be a Fit
You will have real influence on the success of our customers, short paths to management, and a team that is there for each other. You will also have a large scope of action and the opportunity to take responsibility.
Requirements
- Several years of experience in customer success, account management or a comparable sales-oriented role in B2B-SaaS or retail
- Proven responsibility for wins, renewals, upselling or expansion
- Experience with enterprise customers and complex stakeholder landscapes
- Experience in controlling rollout or implementation projects
- Analytical working style and security in handling CRM systems and KPIs
- Entrepreneurial mindset: You take responsibility and drive topics yourself
- Fluent German and negotiable English
Benefits
- Flexible working hours
- Great office in the heart of Munich
- Free drinks & snacks
- Opportunity to work from home
- 30 days of vacation
- Attractive remuneration model
- Wellpass
- Bike leasing
- Occupational pension
- Regular team events
To apply for this job please visit anybill.jobs.personio.com.
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