Senior Development Engineer (Customer Operations/AI Agents)

Role Overview

We’re embedding AI and machine learning across our core platform to drive real business outcomes. You’ll own the end-to-end development of AI agents that handle real conversations with customers, from designing how they reason to evaluation and observability.

What You Will Do

Designing, building, and operating production-grade systems that scale, tackling complex technical challenges, writing clean code, collaborating with stakeholders, and championing testing and quality improvements.

Why It Might Be a Fit

You’ll thrive here if you have experience in a scale-up environment, strong backend engineering skills, a solid understanding of distributed systems, and experience with CI/CD and cloud infrastructure.

Requirements

  • Experience in a scale-up or fast-growing product environment
  • Strong backend engineering skills (Go, Java, Python, or similar)
  • A solid understanding of distributed systems, scalability, and performance
  • Experience with CI/CD, modern deployment practices, and cloud infrastructure

Benefits

  • Competitive Salary
  • Generous Time Off (20 days + public holidays and Christmas Eve)
  • Health & Wellbeing (ZAR1000 per month towards cover)
  • Future Ready (5% you, 5% us)
  • Easy Travel (free parking or transport home after 7pm)
  • Daily Perks (in-house barista coffee, free breakfast every day)
  • Culture & Community (weekly drinks, fun socials, and rewards)

To apply for this job please visit jobs.ashbyhq.com.

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